Helzberg Diamonds in Colorado Springs, CO Closed now

Reviews about Helzberg Diamonds

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  January 24, 2020, by Erin Kennedy
  Very terrible customer service at this location. I hope this doesn't speak for all Helzberg shops. A few years ago I received a watch as a graduation present. And until last year I never wore it. I was younger and didn't care about watches. Once I started wearing the Movado watch the pins started coming out. I took it in to get "fixed" eight times. Where an employee would push in the pin and invariably two days later it would push out again. No one ever told me about the warranty on Movados or the exchange policy until after it had lapsed. I didn't know it had these features. I had never worn a 'nice' watch. So I paid 80 dollars to have my watch sent into Movado repair. Told that it would have a half year warranty on it. It broke again within days. A month later I was finally able to get back in. I asked to have it sent back in because it was still under warranty. The shop gal flat out said no and that I should take it to a quick fix watch shop and pay again for what ever they would charge. I eventually coaxed her into sending it in again. Where she then said we will call with an estimate. To that I said, no it is still under warranty. So a few days ago I received a call that the watch was in from repair. I don't believe it was ever sent in. It was in pieces when I came to pick it up. So, coming from a Practice Manager of an optical office here are two great points where things could have been fixed. Initially when I started coming in last year. It would have still been within the manufactor warranty. And two, when I came in this last time after spending the 80 dollars. It should have been sent back in, no qualms or complaints. Or my money given back to me if unable to be fixed. I am blown away by the poor handling of your business. Malls are dying. Everyone knows this. I will be sure to get my jewelry online.