REI in Colorado Springs, CO Closed now

Reviews about REI

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  January 18, 2020, by Ingrid Angelica Henderson
  We will never shop here again. Became a member because they told us we get a $20 gift card that covers the membership fee. We went back 6 weeks later to use the gift card and it expired 10 days after we got it. We were headed out of town and needed travel items for the trip and requested they honor the card. The customer service lady called the manager and the manager asked how much we were spending and then asked if the lady verified that we actually got our membership when we did and she confirmed that she had. After all this they offered us a new gift card that was only good for 2 weeks, but we could not use it today, we had to wait 2 weeks to use it... we explained we had to leave for our trip and were on our way to the airport. They still offered nothing. We called the manager on the way to the airport and then he offered to make it right and we explained that we needed the items today and it was too late. It really makes us sad to be treated like this. We spent $300 when we were sold the membership and then couldn’t even get them to honor the gift card. They never told us it expired so quickly, we assumed like any other gift card we would have more than 10 days... No thank you, you will never get a dime from us again.