Zales in Colorado Springs, CO

Reviews about Zales

• ★ ☆ ☆ ☆ ☆

  August 10, 2020, by Rebecca Block
  I ordered two rings, mine and my husbands. I was told I would have my ring sized and back in two weeks, so I called when it was two weeks and they could not find my order or ring, it took another five days to receive my ring. I picked up my ring and got home to realize one of the diamonds was missing already and they had not inspected the ring before giving it to me so just called the store very upset, I had to take my ring back and have it sent out to be fixes already. they graciously expedited my ring without charge and I picked it up four days later. Now on to my husbands ring, it has been eight weeks for special order and I called to see if it was ready and again they cannot find the order or the ring. Hear we go again! I would not go back to this zales for a special day again, this has been such a headache for our special day, we waited ten years to get married and and the rings are supposed to be special and heart warming. If I could do it over I would go somewhere else that makes you feel like your important and cared about on your special day not just another customer lost in the system.